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Palmetto57 Volkswagen

Here is the fully elaborated, comprehensive review incorporating the entire fee stack—including the $1,195 Pre-Delivery Service Fee, filing fees, private tag agency fees, and the phantom $1,000+ reconditioning fee—laid bare line by line. BUYER BEWARE: Systemic Bait-and-Switch Pricing, Phantom Recon Fees, and Forced "Mandatory" Add-Ons at Palmetto57 Volkswagen While individual sales floor staff are generally courteous on the surface, the overarching business practices, desk negotiation games, and finance office maneuvers at Palmetto57 Volkswagen (16825 NW 57th Ave, Miami Gardens, FL) are fundamentally deceptive. Prospective buyers need an exhaustive, transparent account of how this store inflates a transaction with thousands in predatory dealer fees, phantom charges, and non-functional products. 1. The Advertised Price Bait-and-Switch I arrived at Palmetto57 Volkswagen with a verified Capital One Auto Navigator pre-approval tied directly to their public listing for a 2021 Volkswagen Passat R-Line, advertised across multiple online vehicle platforms for $13,128. Despite this clear public pricing, the sales desk initially presented a purchase worksheet that unilaterally marked up the vehicle base price to $14,500. This was not taxes, tag fees, or standard documentation. It was an unprovoked $1,372 inflation of the car itself. It took hours of exhaustive, back-and-forth friction and persistent resistance just to force management to honor their published price and apply an additional $500 discount that had been discussed. 2. A Massive, Unjustifiable Dealer Fee Stack Honoring the vehicle price was merely the start of the padding. Before even factoring in legitimate government taxes and state registration fees, the dealership loaded the invoice with exorbitant dealer-retained fees: A massive $1,195 Pre-Delivery Service Fee (Dealer Fee). Electronic Filing Fees. Third-party Private Tag Agency Fees (heavily marked up over actual state DMV rates). An egregious Reconditioning Fee exceeding $1,000. Charging over a thousand dollars for supposed "reconditioning" on a pre-owned vehicle is an absolute insult when zero tangible reconditioning was performed. Reconditioning is standard dealer overhead required to make inventory lot-ready, yet Palmetto57 VW passes it off as an extra four-figure surcharge to silently recoup vehicle discounts. 3. Coercive "Dealership Policy" Misrepresentation in Finance On top of that massive fee stack, the finance department generated paperwork forcing thousands more in ancillary aftermarket products directly into the financed loan balance: A third-party LoJack / Theft & Recovery system. A vague "Paint & Interior Protection" package. When I explicitly objected to these line items and directed the finance manager to strip them from the contract, I was met with total refusal. The finance department asserted that these packages were non-negotiable "mandatory dealership policy" required to complete the sale. This oral claim directly contradicts the governing language of the purchase agreement itself. Retail buyer contracts explicitly define ancillary warranties, anti-theft trackers, and cosmetic chemicals as optional products that are not legally required to purchase, finance, or obtain credit approval on any vehicle. Leveraging franchise authority to tell a customer that contractually optional items are compulsory is an unfair and deceptive trade practice. 4. The "Already Installed" Pretext and Phantom Delivery When I escalated the issue and demanded the removal of these charges, management shifted excuses, claiming it was impossible to back out the costs because the protections were "already added to the vehicle." That explanation collapsed immediately upon taking possession of the car: Complete Failure of LoJack Hardware and Provisioning: The LoJack system billed to my loan was never provisioned. Upon taking delivery, the hardware was completely non-functional. No account credentials, registration

I had a great experience leasing my new car with Danny Tano! He was incredibly helpful, transparent, and communicative throughout the entire process. He made everything easy, answered all of my questions, and was upfront about the details of the lease. If you’re looking for a great salesperson, definitely ask for Danny!

Very very professional and good and nice place the waiting room the service departments is fast and professional

for my es a good services. and i nor wait too much for my car be ready

I was pleased with how everything was explained and how fast all the services including the tire rotation and alignment was done

An owner of two Volkswagen’s. My Jetta has been at the dealership now for almost 3 weeks. I do not have a loaner and I am using my wife’s Volkswagen Atlas. The system has been down for about a week and a half, and my car has not been touched. I want to service my Jetta, as well as my wife’s Atlas, which is a CPO. Who won the service manager and Eduardo the service advisor are amazing.

I’d give zero stars if I could! Sold me a messed up vehicle and refuse to fix it. Arturo told me on a phone call that I could pay $100 to have them fix everything, but when I went there, I was told there’s nothing they can do. I’ve been contacting them since I purchased the vehicle (within the first 2 weeks after the purchase). They refused to switch the vehicle or even fix this one. This is by far the WORST car buying experience I’ve EVER had! Staff there lies and doesn’t take accountability for anything!!

I have no problem with the dealarship itself. They have okay cars. No prob with

Good staff and nice building I like Jose who always helps me whenever I go there

Excelente trato y atención a la hora de hacerle servicio a mi vehículo, duré menos de una hora en la revisión de mi vehículo.

Excelente trato y atención a la hora de hacerle servicio a mi vehículo, duré menos de una hora en la revisión de mi vehículo.

I had a great experience at this dealership. The staff was very friendly, professional, and helpful throughout the entire process. I’m very happy with my new car!

Excelente servicio del vendedor Santander, todo el proceso fue muy rápido, con una atención de primera, quedé muy feliz con mi carro nuevo.

On the service department a representative name Daysi, is always on point, I leased 55 ID Buzz vehicles and any time a PM is coming up she takes care of my fleet in a timely matter.

That was very nice to me and my grandson that treats us very well he answered all the questions that I ask him about my car and he made should it stay clean on the inside as well over all your teams was very good, nice and professional in all